FAQS

What is your phone numbe？

Have any questions? Give us a call! (877) 789-5131.

What’s your email address?

Our email address is info@olukai.com.

I want to change or cancel my order

e immediately send each order to our distribution center to begin processing and preparing it for shipment. We move as fast as possible, so we cannot change or cancel anything on your order. Please double check your shipping address before placing your order. We do offer easy 30-day returns and exchanges to accommodate any changes you wish to make.

We will send you an email as soon as your order ships with a tracking number to follow your shipment from our distribution center to your front door. When you receive your order, you can begin the return or exchange by clicking the link in your shipping confirmation email.

What is your Shipping Policy & How Much Does Shipping Cost

Processing Time:

Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons.

Shipping Options:

We offer standard and expedited shipping options. Standard shipping usually takes 3-5 days, while expedited shipping takes 2-3 days. Please refer to the checkout page for specific delivery estimates based on your location.

During holiday season we offer Upgraded Christmas Delivery. Select the Christmas Delivery shipping option in checkout to get your order by Christmas. Offer Excludes Puerto Rico, Guam, U.S. Virgin Islands, Military Addresses, and PO Box Addresses.

Free Shipping:

free standard shipping is available.*

All orders totaling $175+ receive free, fast 3-day expedited shipping.*

During holiday shipping promotion, All orders receive free upgraded christmas delivery shipping.*

*Offer Excludes Puerto Rico, Guam, U.S. Virgin Islands, Military Addresses, and PO Box Addresses.

Contact Us:

If you have any questions or concerns regarding your order’s shipping, feel free to contact our Customer Support Team  or calling us at +1 (877)-789-5131.